Shipping & Delivery Policy

01Order Processing

• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During peak periods, promotional events, or unforeseen circumstances, processing times may be slightly extended.

02Shipping Coverage

We currently deliver across most locations within India.

For international shipping inquiries, customers may contact our support team before placing an order.

03Delivery Timeline

04Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• Promotional offers providing free shipping may be available from time to time.
• Additional charges may apply for certain remote serviceable locations.

05Order Tracking

Once your order has been shipped, you will receive:

• Order confirmation
• Shipment confirmation
• Tracking details via SMS and/or email

06Delivery Attempts

Our courier partners typically make multiple delivery attempts.

• Incorrect address
• Customer unavailability
• Refusal to accept delivery

Additional shipping charges may apply for re-dispatch requests.

07Delayed Deliveries

Delays may occur due to courier operational issues, weather conditions, natural disasters, government restrictions, public holidays, or high order volumes.

Too Personal Care Wellness Pvt Ltd shall not be liable for delays caused by circumstances beyond reasonable control.

08Damaged or Tampered Packages

• Do not use the product.
• Take clear photographs of the package and product.
• Contact our support team within 48 hours of delivery.

09Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

10Lost Shipments

If a shipment is confirmed lost by the courier partner, we will provide either:

• A replacement shipment, or
• A full refund

after verification and confirmation from the logistics provider.

11Customer Support

For shipping-related questions, please contact:

• Too Personal Care Wellness Private Limited
• Email: helpdesk@toopersonalcare.com
• Phone: +91-9217195974
• Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

12Policy Updates

Too Personal Care Wellness Private Limited reserves the right to modify this Shipping & Delivery Policy at any time. Updated versions will be posted on this page with the revised effective date.

By placing an order through our website, you acknowledge and agree to this Shipping & Delivery Policy.

All products are packed securely before dispatch.

All orders are shipped in discreet, unbranded packaging to ensure complete customer privacy